Returns / Damages policy

Returns and Refunds policy

Please see our terms and conditions for our Returns Policy.

If you have ordered and received an item that you no longer require, you can send it back to us. We must be informed within 14 days of your receipt of the order. We will then email you with a returns form to be printed, completed and attached to the item to be returned. You then have 30 days to return the item to us, after this time period we will not be able to issue you with a refund. Once we have received the item back, we will inspect it to ensure that the item is not damaged and when we are happy that the product is resale able we will issue a full refund to the value of the product. Please note that all products returned must be returned in their original packaging. We do not arrange collections for unwanted items; however we do issue full product refunds for items returned to us by customers.

We do strongly advise that customers check products, to ensure they are not damaged, before signing to receive the product from the carrier, as this will make the returns process much quicker for you. In the unlikely event you receive one of our products damaged, we must be informed within a reasonable time period, usually deemed to be within 24 hours of receipt of the goods. We always require photographic evidence to be provided of the damage, so we can arrange a collection of the goods. To arrange for a collection you will need to print off and fill out the Returns Form. This will need to be attached to the product, in order that we can identify where the damage is located when we receive the product back. Please note that a collection cannot be arranged without a customer signature. Therefore, on the date the collection is arranged, you will need someone to be available to sign the paperwork provided by the carrier. This will be arranged at your convenience. You may, on occasion, be asked to dispose of the goods, as we may not require them back.

In the unlikely event you receive one of our products damaged, we must be informed within a reasonable time period, usually deemed to be within 24 hours of receipt of the goods. We always require photographic evidence to be provided of the damage, so we can arrange a collection and replacement. We do strongly advise that all customers check products to ensure they are not damaged before signing to receive the product from the carrier, as this will make the returns process much quicker for you. To arrange for a collection and replacement to be sent, you will need to print off and complete our Returns Form. This will need to be attached to the product, so we can identify where the damage is located, when we receive the product back. Please note that a collection and replacement cannot be arranged without a customer signature. Therefore on the date the collection and replacement is arranged, you will need someone to be available to sign the paperwork provided by the carrier. This will be arranged at your convenience.

This depends on the reason for the return. If a product is faulty or damaged we will cover the costs of the return and the cost of delivering a replacement. If the product is unwanted, then we will not cover the cost of the return and it is up to you to return the product to us in re-saleable condition. Once we have received the unwanted item back, we will inspect the product to ensure it is not damaged and then issue a refund for the value of the product.

The address for returns is shown on the Returns Form and can also be found in the Contact Us page of the website.

Please follow this link to download a Returns Form. Click Here

2.7a Credit / Debit Card via Sage Pay

A refund to your Credit / Debit card can take between 3 / 5 working days after the refund has been approved. Refunds are normally approved by management everyday at 4pm.

2.7b Credit / Debit Card via PayPal

A refund to your Credit / Debit card can take between 3 / 5 working days after the refund has been approved. Refunds are normally approved by management everyday at 4pm.

PayPal transaction

A refund to your PayPal account is normally instant, however, in some cases, we have seen funds take up to 3 working days to enter a customer account. Refunds are normally approved by management everyday at 4pm.

If you refuse delivery of an order you will be subject to a return admin fee deemed reasonable in accordance with the order. You will also lose the initial postage paid to cover administration costs of despatching the goods. These fees will be deducted from the refund amount which shall be issued once the goods are received back in our warehouse.

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